Contact Us
The Manta Trust receives many email inquiries each day, all of which we endeavour to answer as soon as possible. If you have an inquiry, please contact us directly via the following email address:
info@mantatrust.org
Careers, Internships & Volunteering
Looking to work with the Manta Trust? Please see our Volunteer & Careers page for more information.
PRESS RELEASES
Check out our latest press releases and find contact details for our media & communications team.
POST ADDRESS:
The Manta Trust
Catemwood House
Norwood Lane
Corscombe
Dorset
DT2 0NT
United Kingdom
Charity Number:
1145387
Complaints Policy
The Manta Trust works hard to maintain a workforce and culture that is considerate, diligent, and inclusive so we hope that all your interactions with our personnel (staff/consultants/volunteers) are positive. However, if you do wish to make a complaint then we are committed to dealing with it in an appropriate and timely manner as detailed in our Complaints Policy below.
Purpose
The purpose of this Policy is to evidence our commitment to the resolution of complaints in an orderly fashion and for all personnel to be aware of this Policy and how we handle complaints in line with this.
Procedure
In the first instance, members of the public are encouraged to lodge a complaint via email to info@mantatrust.org (please make sure your message marked as Complaint). It is vital that the complainant provides the following information when lodging their complaint:
1. Name and contact details.
2. Personnel details (if relevant).
3. Details of the complaint.
4. What you would like us to do to resolve your complaint.
The Director of Operations will investigate the complaint and will look to resolve your complaint quickly and fairly. An acknowledgement of the complaint will be made to the complainant within five working days, and the complainant will receive a full written response within 10 working days. If longer is required to respond because of the complexity of the complaint, the complainant will be informed. It is the aim of the Manta Trust to resolve the complaint to complete satisfaction as quickly as possible.
In the event that the complaint remains unresolved following an investigation by the Director of Operations, the complaint can be escalated to the Chief Executive Officer, using the same contact details as above.
In the unlikely event that is has not been possible to resolve the complaint, it is recommended that the complainant contact the Charity Commission depending on the nature of the complaint. Further details are available on the Charity Commission website.